Residential Conveyancing
We carry out a wide range of residential conveyancing work. Our work includes residential sales, purchases and mortgages. This work is carried out by Shaun Kettle and Celestina Collison with assistance from our support team. The qualifications and experience of Shaun and Celestina are noted on our About Us page.
Commercial Conveyancing
This work is carried out by Shaun Kettle and encompasses commercial sales, purchases, mortgages and lease work.
Wills, Probate and Court of Protection
Our wills, probate and court of protection work is dealt with by our locum, Keith Davies. His qualifications and experience are noted on our About Us page.
Probate key stages and timescales.
Fee information
In accordance with guidance given by the Solicitors Regulation Authority (SRA), the following documents provide indicative costs on various areas of work that we carry out:
- Residential purchase costs
- Residential sale costs
- Residential remortgage costs
- Probate and administration of estates costs
VAT is currently charged at the rate of 20% on our fees and some disbursements.
Complaints
If you have any concerns about the service that we have provided to you please contact Mrs Celestina Collison preferably in writing. This can include a complaint about the firm’s bill.
The firm will try to resolve any complaints internally. Written complaints will be acknowledged within 7 days of receipt and the name of the person responsible for handling the complaint will be confirmed. A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon. In any case, we will always endeavour to provide a full response within 21 days. If that is not possible, an interim response will be given explaining why it is not possible to meet this deadline, when we expect our investigations to be completed and a response finalised.
If we are unable to resolve your complaint there are other avenues that you may use to resolve your complaint. You may make a complaint to the Legal Ombudsman at Legal Ombudsman, P O Box 6167, Slough, SL1 0EH and/or by applying to the Solicitors Regulation Authority who are contactable via the badge on our homepage. You may also apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974 in certain circumstances.
A complaint to the Legal Ombudsman must be made:
Within six months of receiving our final response to your complaint and
No more than one year from the date of the act or omission being complained about; or
No more than one year from the date when you should reasonably have known that there was cause for complaint.